Return & Store Poilcies


Please read our return policy and ask any questions you may have BEFORE ordering. By placing your order, you are agreeing to abide by our return policy.
Our Return Policy (effective 6/22/04; updated 2/7/13)
Most items may be returned or exchanged within 21 days of the original order. We must RECEIVE the item within 21 days of when you PLACED your order. Items received after this date will be returned to the sender. We really mean this -- please do not ship items to us after your return window is up as they will be returned to you. This time frame allows you time to receive your order and return if necessary. Most orders are shipped within 2-3 days and are received within a week of the order date. The items must be returned in brand new condition with all tags still attached and in original packaging (for items such as Petit Bateau or shoes). Items that have been worn, washed, or soiled are not eligible for returns and will be sent back to the buyer. We cannot be responsible for any damage that occurs to items after they have been worn or washed. Once we receive your return back at our store, please allow up to 2-3 weeks for to receive your store credit or for your credit card to be refunded.
RETURNS MUST HAVE A RETURN NUMBER BEFORE THEY WILL BE ACCEPTED. Please e-mail us at [email protected] for a return number.
FULL PRICE items will receive either a refund to your credit card or may be exchanged.
SALE PRICED items may be exchanged or recieve store credit for a future purchase.
SUPER CLEARANCE ITEMS Items discounted more than 45% are considered final sales and cannot be returned. They are labelled as FINAL SALE on your invoice and on our website.
TIGHTS AND UNDERWEAR – these items are final sale and may not be returned. They will be clearly marked as such. Please ask if you have any questions.
DEFECTIVE ITEMS – If you feel that you have received a defective item, please e-mail us right away, so that we can send you a replacement. If we do not have a similar replacement, we will issue store credit or a refund at our discretion. Please note that an item not fitting is not considered a defect. Defective items must be reported to us within 21 days of the order.
GIFTS Gift items may be returned. You may either exchange for a different item or receive a store credit. We can only refund the card of the original purchaser
FREE SHIPPING ORDERS Returns that receive free shipping: if your return causes your order total to fall below the free shipping amount, you will be charged a $7.95 shipping fee which will be deducted from your refund.
ALL SALES ARE CONSIDERED FINAL 21 DAYS AFTER YOU PLACE YOUR ORDER. We reserve the right to limit or deny excessive returns.
SHOES RETURN POLICY (updated 10/8/13) Please read the following return policy for Livie & Luca, Joyfolie, Pazitos, Elephantito and Bebemonde shoes. Due to the expense of shipping shoes, returned shoes which received free shipping will have the shipping amount deducted from the refund (if they were full price).  Sale priced shoes will receive a store credit in the full amount of the purchase.  If you wish to make an exchange (for a different size or different item), we will waive the shipping deduction. Thank you for your understanding.

Preorders are advance purchases that are made on merchandise that is not currently in stock but that is expected to ship at a later date (the expected shipping date will be noted within the description of each item).  Preorder items may be added to your cart the same as any other items.

  1. You may pay for a preorder item in full or you may choose to pay a 50% deposit on the preorder items.  If you choose the deposit option, please use the code preorder50 at checkout.  The remaining amount will be due when the items arrive at our store.
  2. Please note that if you choose to cancel a preorder, your preorder deposit of 50% will become a store credit that you may use toward a future purchase.  If you paid in full, 50% of the amount will be returned as a store credit and 50% as a refund.
  3. If the maunfacturer chooses not to make the items you preordered, your purchase will be refunded in full.

PRICE ADJUSTMENTS we will offer a 1 time price adjustment within 7 days of your order date.  In order to receive the price adjustment, you must request the adjustment within 7 days of placing your original order.  Adjustments will be given in the form of store credit. Items purchased before a major holiday (i.e., Christmas & Easter) are not eligible for a price adjustment after the date of the holiday.

Privacy Policy We do not share the information gathered through this web site with any other 3rd party. All payment information entered through this web site is done so through a secure server with SSL encryption.
Ordering Questions If you have special questions about ordering, please contact us. We are easiest to reach via e-mail.